VIPdesk partnered with a baby care technology company (Owlet) facing rising support costs, scalability issues, and limited multilingual capabilities. By implementing VIPdesk's AI-powered customer service solution — including a GenAI chatbot and multilingual automation — Owlet achieved significant cost savings, faster response times, and enhanced customer satisfaction.Key Takeaways from the Survey:

Key Points:

Challenge:

• Surging inquiries during peak periods.
• High customer service costs.
• Limited language support and no 24/7 availability.

Solution:

• VIPdesk deployed a multilingual, GenAI chatbot for 24/7 support.
• Human agents were used strategically for high-touch or sensitive interactions.
• Integration with CRM and helpdesk platforms allowed seamless escalation.